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If DreamCity cannot run your session due to government imposed restrictions customers will be provided with a full credit they can use at another time in the future.


Please consider the DreamCity Terms and Conditions when booking.  The following Payment, Cancellation and Refund Terms apply to bookings by Schools and Registered Groups when booking for more than 20.



Booking Fee – 50% of total payment, due within 2 days of the booking being made.

Balance Payment – 50%, due 7 days before visit.

For School bookings less than 7 days before the visit, full payment is required within 24 hours.

If payment is not received by the due date, bookings may be cancelled and the Cancellation/Refund Policy will be applied.


Cancellation/Refund Policy:

If a School or Registered Group cancels their booking, the following refunds will apply:

  • 100% refund if cancelled before 2 months of booked day
  • 50% refund if cancelled between 2-1 months of booked day
  • 25% refund if cancelled between 1 month and 7 days of booked day.


Changing dates or times:  

This can only be done at least 7 days before the event and only if the new time is available.  If a suitable time is not available DreamCity will apply its Refund Policy (Schools and Registered Groups).


Changing student numbers: 

Schools and Groups can confirm final numbers at the time the Balance Payment is due.

Reducing numbers can only be done at least 7 days before the event at which time the Refund Policy (Schools and Registered Groups) will be applied. Increasing numbers, can only be done at least 7 days before the event and only if space is available.



DreamCity accepts payments by Credit Card (VISA, MasterCard) or Electronic Funds Transfer (EFT).

When paying by EFT please include your DreamCity invoice number and School/Group Name in the details.

Account Name: DreamCity Melbourne PTY LTD

BSB: 083 004

Account Number: 2342 48738

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