PAYMENT, CANCELLATION & REFUND TERMS (SCHOOLS & REGISTERED GROUPS)

Please consider the DreamCity Terms and Conditions when booking.  The following Payment, Cancellation and Refund Terms apply to bookings by Schools and Registered Groups when booking for more than 20.

 

Fees:

Booking Fee – 50% of total payment, due within 2 days of the booking being made.

Balance Payment – 50%, due 7 days before visit.

For School bookings less than 7 days before the visit, full payment is required within 24 hours.

If payment is not received by the due date, bookings may be cancelled and the Cancellation/Refund Policy will be applied.

 

Cancellation/Refund Policy:

If a School or Registered Group cancels their booking, the following refunds will apply:

  • 100% refund if cancelled before 2 months of booked day
  • 50% refund if cancelled between 2-1 months of booked day
  • 25% refund if cancelled between 1 month and 7 days of booked day.

 

Changing dates or times:  

This can only be done at least 7 days before the event and only if the new time is available.  If a suitable time is not available DreamCity will apply its Refund Policy (Schools and Registered Groups).

 

Changing student numbers: 

Schools and Groups can confirm final numbers at the time the Balance Payment is due.

Reducing numbers can only be done at least 7 days before the event at which time the Refund Policy (Schools and Registered Groups) will be applied. Increasing numbers, can only be done at least 7 days before the event and only if space is available.

 

Payments:

DreamCity accepts payments by Credit Card (VISA, MasterCard) or Electronic Funds Transfer (EFT).

When paying by EFT please include your DreamCity invoice number and School/Group Name in the details.


Account Name: DreamCity Melbourne PTY LTD

BSB: 083 004

Account Number: 2342 48738

DreamCity closes temporarily

At DreamCity, we remain committed to the health and wellbeing of the public and our staff.  Given the current expert advice from the Department of Health and Human Services (DHHS), we have made the decision to close temporarily, effective immediately. This decision has been taken in the interests of visitors, our staff, and the broader community. 

DreamCity will continue to follow the advice from the DHHS and will monitor daily developments. We thank you for your support and understanding. 

Patrons with existing bookings will be contacted regarding next steps. DreamCity was created as a place for children to learn and be inspired, to look to the future, to be in awe of the possibilities. This is something we will continue to do. May we all look to the future together. May we focus on the inspiring acts of kindness and grace in our community. May we look for the helpers, always.  

We look forward to welcoming you back to our high-tech career activities soon and offer our best wishes during this challenging time.