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FAQS

Who is DreamCity for?

Can I bring my primary school aged children to DreamCity?

Yes, DreamCity is designed to entertain and inspire children from 3-13 years of age.

 

Will older kids enjoy the DreamCity experience?

We’ve designed our Activities to inspire and excite older kids (pre-teens and early teens) too.  Our staff guide the experience and turn up the challenges for older kids.  They will have fun (just don’t tell them they’re learning something too!)

 

What about pre-school children?

When I grow up I want to be a ….

We won’t stop your kids from dreaming about it BUT to participate in our career-focussed activities kids must be at least 3 years of age. Kids under 3 years of age can come for free (when an accompanying child’s ticket has been purchased) and are welcome to hang out in the Creative Zone – where we have the best toys in town!


For kids aged 3 and 4 years of age we have an awesome age-appropriate range of activities, but it is important to note they cannot do all of the activities at DreamCity.

Just remember: all kids must have a supervising adult in attendance.

 

Can I book a school excursion to DreamCity?

Yes. Every activity is designed by experienced teachers using the principles of STEAM (science, technology, engineering, the arts and mathematics) and the Victorian Curriculum, making it an ideal excursion choice for schools.

 

My child has special needs.  Is DreamCity suitable?

Absolutely. We are a multi-sensory and multi-modal edutainment experience which caters for a range of developmental abilities. DreamCity is wheelchair accessible. Our highly trained staff support diversity and inclusion and welcome carers into the activities to support children who require assistance to get the most from our activities and experiences.


If you are the holder of a Carers Card, entry is free for you.  You’ll just need to show it on entry. 

The Activities

What activities are available at DreamCity?

Kids can choose from a range of activities in any one session, including;

Video Production             Robotics

Flight Simulators              Virtual Reality

Neonatal Nurse                Surgeon

Firefighter                         Electrical Engineer

Creative Zone                   Podcaster

Check them out here… 

The Experience - how we operate

How long can my children visit DreamCity for?

Each session is limited to 2 hours, so it’s a good idea to arrive early so you can take full advantage of the allocated time.

 

What are your session times?

We currently operate 2-hour sessions starting at 11.15 am and 1.30 pm daily throughout the school holidays.  From 1 February 2020, our weekend session times will start at 10:00 am, 12:20 pm and 2:40 pm.   To ensure you get your preferred session time, we encourage you to book online.  Please check our website for current session times as they are subject to change.

 

How many activities can my child do in the 2-hour session?

Most Activities take around 20 minutes; some take 10 minutes.  Children will complete around 4-5 activities during each 2-hour session. We have found that this is the perfect time for children to remain engaged and energised.

 

My child didn’t get to complete all the activities they wanted to.  What now?

They will get to complete around 4 or 5 activities in any one session.  What a great reason to come back again and try the rest!

 

Can I drop my children off and shop at DFO?

While at DreamCity all children remain the responsibility of parents or their nominated carers.  Our DreamCity staff are there to facilitate fun interactions within our activity pods but cannot be responsible for individual children.  A responsible adult must be in attendance at all times (why not make use of our café?)

 

Do parents need to purchase a ticket?

Yes – but read on….

While we require at least one parent or guardian to remain in the DreamCity venue, tickets are transferable between supervising adults for each individual session.  So if one of you wish to tick off your to-do list at DFO, while the other enjoys a coffee at the DreamCity café, no problem, just buy one Adult ticket.

 

What are your school holiday trading hours?

We will be open every day during the holiday period.  Check our session times online at www.dreamcity.com.au/bookings.

Getting There & Booking

What is the best way to book a visit to DreamCity?

Booking online is simple and ensures there is an available opening for you when you arrive for your session.

 

Can I buy a Gift Voucher?

Absolutely. You can purchase via our BOOKINGS tab and a voucher will be emailed to you and your elected recipient.  

 

How do we get to DreamCity?

DreamCity is located within DFO South Wharf on Level 1.  DFO South Wharf is located right next door to the Melbourne Exhibition and Convention Centre.

By Public Transport:

It’s just 650m from Southern Cross Station or 1.2km from Flinders Street Station.  The nearest tram stop is in Flinders Street, approximately 400m.  Trams operate from Flinders Street.  

Please refer to PTV (www.ptv.vic.gov.au) for information on planning your trip. 

By Car:

DreamCity at DFO SouthWharf is conveniently serviced by private carparking and parking discount cards can be obtained on exit from DreamCity for the Wilson DFO South Wharf carpark. 

General

Does DreamCity accept Carers Card holders?

If you are the holder of a Carers Card and bringing a child to DreamCity, the Carers Card holder will be able to attend at no cost.  If booking tickets online – please book for children only and show your Carers Card on entry.

 

Do you have wheelchair access? 

Yes! We are located on Level 1 at DFO South Wharf, which is accessible via elevators within the centre and from the carpark.

 

DreamCity provides a multi-sensory and multi-modal edutainment experience accessible to kids and parents in wheelchairs. Our highly trained staff support diversity and inclusion by welcoming carers into the activities to support anyone who needs assistance.

 

What about the adults?

Good news! Ask about organising a corporate event or hiring out DreamCity for your private function!

 

More questions?  Send us an email, info@dreamcity.com.au