Stay COVID-safe at DreamCity. Visit our Covid Safety information page.

If DreamCity cannot run your session due to government imposed restrictions customers will be provided with a full credit they can use at another time in the future.

Covid Safe

Rest assured that we place the utmost importance on the safety and well-being of our guests and staff members. To support this, we have a range of safety measures in place, in line with the Victorian Government’s latest COVID-19 restrictions.

PRIOR TO YOUR ARRIVAL

Make sure you have made your booking online. This includes pre-paying and selecting the date of your planned visit. Please be ready to make on-site payments using a ‘contactless’ bank card, rather than cash. Should you start displaying any of the symptoms associated with COVID-19, we kindly ask that you refrain from visiting DreamCity. Please contact info@dreamcity.com.au should you need to amend your booking.

ON YOUR ARRIVAL AT DREAMCITY

Current Victorian Government COVID-19 rules require that all DreamCity guests over the age of 12 wear a facemask at all times inside the venue.

We are required to record contact details of all guests to ensure contact tracing may be conducted if necessary.

Signage has been placed throughout the venue informing guests of key safety messages and instructions.

SOCIAL DISTANCING MEASURES WITHIN DREAMCITY

We have placed dispensable sanitiser stations throughout the venue for your convenience and hygiene. Disposable masks are available upon entry, if necessary. We have introduced enhanced cleaning measures throughout the day to continuously disinfect high-frequency touchpoints, such as tables, chairs, service counters, door handles and equipment. All DreamCity employees now participate in COVID-19 specific training programmes instructing them how to stay safe as well as how to keep our guests safe. As with our employees, we kindly ask that all of our guests uphold the highest possible hygiene standards – whether it be coughing or sneezing, through regular hand washing or the frequent application of hand sanitiser.

WHAT IF MY SESSION CANNOT RUN?

If DreamCity cannot run your session due to government imposed restrictions customers will be provided with a full credit they can use at another time in the future.

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