POD Commander / Activity Coordinator / Customer Service Representative

Melbourne VIC
Part-time, Contract, Casual

This is a fantastic, unique opportunity to play a key role and be part of an exciting new edutainment theme park in Australia. We aim to be ready for stage one launch in Melbourne late September 2018, followed by stage two mid-2019. Thereafter we intend to grow nationally and internationally. www.dreamcity.com.au

Dreamcity is mini-scale city built for and run by children (4-16). The theme park will be situated at the DFO South Wharf Melbourne. Staff will have access to special staff carpark rates. There will be a number of activities including (but not limited to):

  • TV Studio
  • Operating Theatre
  • Radio Studio
  • Firefighting
  • Science Lab
  • Tech Lab
  • Hospital Nursery
  • Photography
  • Cultural Centre
  • Courier Services

The Role

Positions available for enthusiastic and passionate people who love working with children. This position will be responsible for supervising activities in different segments.

Key Responsibilities

  • Leadership of activities
  • Delivery of scripted and non-scripted activities in a timely fashion
  • Quality assurance: planning and ensuring quality delivery of activities
  • Support in developing and optimizing the activity concepts
  • Customer Concerns management
  • Management of operational staff
  • Initiation and training of new operational staff
  • Management of consumables and special equipment, stock-take and reordering
  • Support and coordination of check-in/check-out processes and answering phone calls

Personal and Social attributes

  • Must love working with children and have a positive attitude
  • Strong communication skills
  • Be a good listener
  • Strong customer service focus
  • Prepared to work flexible hours, especially on weekends and public holidays
  • Ability to work with a team or independently and make decisions in the best interest of the business
  • Strong leadership and organisational skills
  • “Can do” and positive approach to any task

Experience Requirements

  • Qualifications and experience in teaching or presentations or communications or
  • Qualification and experience in “early education” or
  • Previous nursing experience or qualifications or
  • Special interest/ background in robotics, IT, model kits or coding or
  • Tour guide or entertainment or comedy artist career exposure
  • Experience in the arts, theme park industry or entertainment areas.

Eligibility Criteria

  • “Working with Children” check needs to be provided by the 8th of September 2018
  • Compulsory First Aid certification – The company can arrange this upon being successful
  • It is expected that successful applicants will commence mid-September 2018